Terms & Conditions

1.  Why you should read these Terms. Please read these Terms carefully before you use the GOSESTRAN Services, create an account or submit any request for a Journey Plan to us. These Terms tell you who we are, how we will provide the GOSESTRAN Services to you, what to do if there is a problem and other important information. If you think there is a mistake in these Terms or require any changes, please contact us to discuss.
   
2. What these terms cover. These are the terms and conditions ("Terms") for the use of our app, content, tools and software (the "GOSESTRAN Services") and on which we supply the GOSESTRAN Services to you.
   
3. Journey Plans. The GOSESTRAN Services are available primarily for journeys ("Journeys") within Scotland (see clause 1.7 below) and include:
   
1. Providing itineraries, carbon emission estimates and price estimates for Journeys by, for example, car, rail, bus, walking, cycling, car club, bike hire, community transport, demand responsive transport, taxi or a combination of these, to you ("Journey Plan"), 
   
4. Individual Travel. GOSESTRAN has been designed for your individual use only and may only be used to arrange Journeys and Journey Plans to cover your own, individual travel. We only supply the GOSESTRAN Services for domestic and private use.
   
5. Booking and Paying for Journeys & Additional Terms. You are responsible for arranging booking (where required) and payment for your own transportation/assistance for any Journey identified within a Journey Plan with the relevant third-party Transport Operator or Booking Agent (Collectively “Transport Service Providers")
   
6. You will be subject to the terms and conditions of the relevant Transport Service Providers (Transport Service Provider Terms).
   
7. Transport Service Providers are responsible for ensuring that the transport offered is delivered in accordance to their service terms and complying with all laws, rules and regulations that apply to their service.
   
8. You are required to pay for all Journeys from your own money.
   
9. You are responsible for ensuring that you have enough money to pay for your Journey and travel with the correct ticket and proofs of entitlement.
   
10. All Bookings and Payments for Journeys are made between you and the relevant Transport Service Providers and you will be subject to all of the relevant Transport Service Providers’ Terms of Use, Policies and Conditions of Carriage.
    
1. Before making a Taxi Booking in the GoSESTRAN app, you must agree to the latest General Terms of Use of Karhoo (a Booking Agent) which can be found here. You will be asked to accept the Karhoo General Terms of Use and the specific taxi Transport Operator’s terms of Use before completing your Taxi Booking.
   
2. Before making a Rail Booking in the GoSESTRAN app, you must agree to the latest Terms and Conditions of RailEasy (a Booking Agent) which can be found here. You will also be asked to accept the RailEasy Terms and Conditions before completing your Rail Booking.
   
11. If you encounter any problem with your journey, please contact the relevant Transport Service Provider or fill in the contact form available at https://support.GoSESTRAN.co.uk/ 
    
12. Information provided by the GOSESTRAN Services. All information provided to you in connection with a Journey or otherwise (including without limitation routes, times, delays, cost, points of interest and traffic conditions) is based on information provided to us by various third parties. Whilst we take reasonable efforts to provide you with accurate and up-to-date information, we make no representations and provide no warranties or guarantees, whether express or implied, that any information we provide to you is accurate and/or up-to-date as we are reliant on the information provided to us by the relevant third parties.
    
13. Geographical restrictions. The GOSESTRAN Services are primarily for the promotion of Journeys and Journey Plans within Scotland. When using the GOSESTRAN services you may still be able to plan a Journey that originates or terminates at a location outside of this area, but the information provided may not be as accurate or full.
    
14. Your use of any information or materials provided by the GOSESTRAN is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the GOSESTRAN meet your specific requirements.
    

1. Who we are. We are the SOUTH EAST OF SCOTLAND TRANSPORT PARTNERSHIP (SEStran) a local government organisation constituted and incorporated under the Transport (Scotland) Act 2005 whose principal offices are at Area 3D (Bridge), Victoria Quay, Edinburgh, EH6 6QQ. We have contracted EMBER TECHNOLOGY LTD, a company incorporated in Scotland (registration number SC549072) having its registered office at Saltire Centre, Pentland Park, Glenrothes, Fife, United Kingdom, KY6 2AL to provide and operate the GOSESTRAN Services on our behalf.
   
2. How to contact us. You can contact us by filling in the contact form available at https://support.GoSESTRAN.co.uk/ 
   
3. How we may contact you. If we have to contact you (see clause 4.4) we will do so by writing to you at your email address if you have provided this information to us. You do not need to provide us with this information to use the GOSESTRAN Services but you will have to provide a valid e-mail address if you choose to create an account as this acts as your username at the point of login
   
4. Why we may contact you. We may have to contact you to address any issues you have contacted us about, provide you with a forgotten password link related to your account, contact you about your win if you were the winner of a competition which we run from time to time or to provide you with the option to complete a survey.
   

1. You must not:
   a. use the GOSESTRAN Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, onto our website, app or any operating system;
   b. infringe our intellectual property rights or those of any third party in relation to your use of the GOSESTRAN Services;
   c. use the GOSESTRAN Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
   d. collect or harvest any information or data from the GOSESTRAN Services or our systems or attempt to decipher any transmissions to or from our servers running the GOSESTRAN Services; and
   e. use the GOSESTRAN Services for commercial or business purposes.
2. We reserve the right to restrict or block access to the GOSESTRAN Services due to breach of these Terms
   

1. Use of the GOSESTRAN Services. The GOSESTRAN Services are designed to provide you with information on Journeys you may wish to take and provide you with options as to how to travel on those Journeys.
   
2. We cannot guarantee the availability of all Journey options when you use the GOSESTRAN Services. You can report any errors to us by filling in the contact form available at https://support.GoSESTRAN.co.uk/
   

1. The Transport Service Providers used for your Journey are responsible for any refunds. These will be subject to the specific Transport Service Provider Terms. You are responsible for checking these before you book, pay and/or travel.
   
2. If you encounter any problem with your Refund after contacting the Transport Service Provider, please contact us by filling in the contact form available at https://support.GoSESTRAN.co.uk/  
   

1. We may need to change these Terms to reflect changes in law or best practice or to deal with additional features or Transport Service Providers which we introduce.
   
2. We will require you to accept any changes to these Terms the next time you use the GOSESTRAN Services. If you choose to reject the new Terms you will not be able to continue to use the GOSESTRAN Services.
   

1. Where to find the fixed price and estimated price for a Journey. The fixed/estimated price of each Journey (which include VAT) will be the price indicated on your Journey Plan. We take all reasonable care to ensure that the price of each Journey advised to you is correct at time of planning and that estimated prices are as accurate as possible based on the information you have provided. However please see clause 1.10 above for details of how we obtain Journey information and clause 12.3 to explain how an estimated price is calculated and what this means.
   
2. If you have indicated in your account that you hold a valid entitlement card, such as a concessionary bus pass, a Young Scot card or a Railcard, this will be reflected in the estimated price for each Journey. You are responsible for ensuring you carry the valid proofs of entitlement when you travel.
   
3. Estimated Prices. When planning a Journey that does not have a fixed price, such as a journey involving driving or a bike hire, we will provide an estimated price based on the information given to us by third parties and the details of your planned Journey (based on the minimum time and distance of your planned Journey). The estimated price may be higher or lower than the actual price once you have completed your Journey. The estimated price is provided as an indicator only and you are responsible for paying the actual price at the end of your Journey. For example, we may provide an estimated price for a bike hire Journey but the actual cost payable at the end of the Journey may be more or less depending on the Transport Service Provider you use and the actual time and/or distance of your Journey being longer/shorter than the Journey time and distance used to calculate the estimated price.
   
4. When you must pay and how you must pay. You acknowledge that you will be financially responsible for any Journeys which are made using information provided by the GOSESTRAN Services. All payments should be made to the Transport Service Providers you use via their accepted payment methods.
   
5. SESTRAN may receive a commission when you book and pay for journeys using the GoSESTRAN Services.