The app is very slow to load.

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• Can I load my National Entitlement Card (NEC)/Young Scot NEC on the app rather than carrying the card?

  No, you must have your NEC or Young Scot NEC with you if you want to travel for free.

• How do you work out the fare shown in the app?

  We get fare information from a variety of data sources. Bus price information comes from Traveline Scotland and from local bus operator pricing tables; Rail fare information comes from RailEasy; and some taxi fare information comes from Karhoo. Other ...

• My current location is inaccurate.

  Like any app that uses location services, the app’s location search works better if you are connected to a strong Wi-Fi connection and have a clear view of the sky. However, please note that the current location indicated in the GoSESTRAN app will ...

• Why are you asking for permission to send notifications?

  We need this permission to allow us to let you know about new features that become available on the app, about competitions we run from time to time, and to remind you about what the GoSESTRAN app can do for you.

• How do I let you know that I like or don’t like something?

  We want to hear from our users as much as possible to help us improve the GoSESTRAN app. If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our app, we want to hear from you. Please use ...