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• I don’t get any results.

  Please ensure that you have a good internet connection. Otherwise, try the following: change the arrival/departure time as the time you are searching for may not have any transport running (e.g. late at night).  try changing your start/end point to ...

• I'm having trouble with a taxi booking

  The taxi booking function is powered by Karhoo. If you have questions about an upcoming taxi booking or a past taxi booking you might be able to find the answer to your query on their Taxi FAQs page. If you can't find the answer you are looking for ...

• How do I let you know that I like or don’t like something?

  We want to hear from our users as much as possible to help us improve the GoSESTRAN app. If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our app, we want to hear from you. Please use ...

• Why are you asking for permission to access my location?

  We need this permission to allow you to plan a journey from your ‘current location’ and to show you your live location on the interactive map. If you choose not to share your location you can still use the GoSESTRAN app, but you will have to enter ...

• Does my National Entitlement Card (NEC) allow me discounts or free travel on rail, tram, subway or ferry?

  The free travel scheme is for bus only. However, there may be other discounts available. Information on other concessionary travels schemes available in Scotland can be found here: https://www.transport.gov.scot/concessionary-travel/