How do I let you know that I like or don’t like something?

How do I let you know that I like or don’t like something?

We want to hear from our users as much as possible to help us improve the GoSESTRAN app.
If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our app, we want to hear from you. Please use ‘Add Ticket’ to get in touch with our team.

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    • I don’t get any results.

      Please ensure that you have a good internet connection. Otherwise, try the following: change the arrival/departure time as the time you are searching for may not have any transport running (e.g. late at night).  try changing your start/end point to ...

    • There was a problem with my journey, who should I contact?

      If there was a problem with the times or journey plan options or information that we gave you, please tell us by creating a ‘ticket’ below. We don’t operate any transport services ourselves, so if you had a problem with traveling during a journey ...

    • I still haven’t found the answer I was looking for...

      Please submit a ‘ticket’ here: https://support.gosestran.co.uk/portal/en/newticket

    • The app is very slow to load.

      You may have an internet connectivity problem. Please try loading other apps on your device to see if those work as expected. Also, try force quitting the app and relaunching it. If the issue persists, please let us know below by selecting ‘Add ...

    • Why are you asking for permission to send notifications?

      We need this permission to allow us to let you know about new features that become available on the app, about competitions we run from time to time, and to remind you about what the GoSESTRAN app can do for you.